Privacy Policy

Last Updated: February 4, 2026

LVX Fitness respects your privacy and wants you to understand how your information is used when you join, book a class, or hear from us by email. This policy is written in plain language but is still meant to be thorough.

Who we are and what this policy covers

LVX Fitness is a fitness studio based in Pennsylvania. This Privacy Policy explains how we collect, use, and share information about you when you:

Visit our website.
Create an account or purchase a membership.
Book classes or sessions online.
Communicate with us by email, phone, or in person.

We use trusted third‑party providers, including Mindbody, to help us run the business and communicate with you.

Information we collect

We collect information in a few ways: directly from you, automatically from your use of our services, and from our service providers.

Information you give us

When you sign up, purchase a membership, or book a class, you may provide:

Name and contact details (name, email address, phone number, mailing address).
Account details (username, password or login credentials managed through Mindbody).
Membership and billing details (membership type, start/end dates, offers or discounts used).
Emergency contact information, if requested.
Preferences and goals (fitness interests, scheduling preferences, communication preferences).

Information about your activity

Through our systems and Mindbody, we may collect:

Class bookings and attendance history.
Check‑ins and facility use.
Purchase history (classes, packages, retail items).

Payment information

Payments for memberships, passes, and other services are processed securely through Mindbody and its payment partners. LVX Fitness does not store full credit card numbers on our own systems; those are handled by Mindbody’s payment processors in accordance with their security standards.

Email and marketing information

When you join our email list or agree to receive updates, we collect:

Your name and email address.
Your subscription status and preferences (what you want to hear about).
Engagement data Mindbody (such as email opens, link clicks, unsubscribes) so we can understand what content is useful and avoid spamming you.

How we use your information

We use your information to run LVX Fitness day‑to‑day and to provide a good member experience.

We use your information to:

Create and manage your member account and class bookings through Mindbody.
Process payments and manage billing and renewals.
Communicate with you about your account, schedule changes, receipts, and important service announcements (these are transactional, not marketing).
Send you marketing communications (such as class updates, promotions, and newsletters) when you have opted in or when allowed by law.
Improve our services, understand class demand, and plan our schedule and offerings based on attendance and interest trends.
Maintain security, prevent fraud, and comply with legal obligations.

We do not sell your personal information.

Our use of Mindbody

We use Mindbody to manage memberships, scheduling, and in many cases payments. When you create an account, book a class, or purchase a membership online, your information is entered into Mindbody’s system.

Mindbody acts as our service provider and processes your information on our behalf so we can provide our services to you.
Mindbody stores and secures your data in its own systems and may use subprocessors and data centers as described in its own privacy and security documentation.
For more details about how Mindbody handles data, please review Mindbody’s own Privacy Policy on its website

Legal basis and your rights

We collect and use your information mainly to:

Perform our contract with you (provide memberships, classes, and related services).
Comply with legal, tax, and accounting obligations.
Pursue our legitimate interests in operating, improving, and promoting LVX Fitness in ways that respect your rights.

Pennsylvania residents have protections under state consumer protection laws and data breach notification laws, and a more comprehensive consumer data privacy framework is emerging. Regardless, we aim to give you meaningful control over your information.

You can:

Ask what information we have about you.
Request that we correct inaccurate information.
Request deletion of certain information, subject to what we must keep for legal, tax, fraud‑prevention, or safety reasons.

To exercise any of these, contact us using the details below. We may need to verify your identity before fulfilling a request.

Sharing your information

We share your information only with:

Service providers that help us run LVX Fitness (for example Mindbody, payment processors, IT and hosting providers).
Professional advisors (such as accountants or legal counsel) where necessary.
Law enforcement or regulators when required by law or to protect our rights and the safety of our members and staff.

When we share data with service providers, we require them to use your information only to provide services to us and to protect it appropriately. We do not sell your personal information.

Data security

We take reasonable steps to protect your information, and we work with vendors who do the same.

Mindbody and its payment partners use administrative, technical, and physical safeguards designed to protect your information and payment data.
Within LVX Fitness, we limit access to personal information to staff who need it to perform their job duties.

No system can be guaranteed 100% secure, but we strive to use industry‑standard practices and expect the same from our providers.

Data retention

We keep your information only as long as we reasonably need it:

For as long as you are a member or have an active relationship with LVX Fitness.
For a period afterward to respond to questions, maintain business records, and comply with legal, tax, or regulatory requirements.
For marketing data, until you unsubscribe or ask us to delete it, subject to our need to maintain a record of your opt‑out so we don’t email you again by mistake.

Your choices

You have choices about how we use your information:

Email marketing: You can unsubscribe from marketing emails at any time using the link in the email or by contacting us; we will still send essential transactional emails about your account, membership, or schedule.
Account information: You can review and update certain information via your Mindbody account or by contacting LVX Fitness.
Privacy requests: You can contact us to ask questions or request access, correction, or deletion of your information as described above.

Children

LVX Fitness is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate consent. If you believe a child has provided us information without consent, please contact us so we can address it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our practices, or applicable laws. When we make changes, we will update the “Last updated” date and, where appropriate, notify you through our website or by email.

How to contact us

If you have questions about this Privacy Policy or how we handle your information, or if you would like to exercise your rights, please contact us:

By mail: 47 W Lancaster Ave, Ardmore, PA 19003
By phone: 484-380-3485